Frank Webb Home celebrated a major milestone in its regional retail expansion on August 20, officially opening its newest and most expansive showroom in Queensbury, New York. The high-profile debut brought together more than 400 trade professionals and 40 manufacturer partners for a joint grand opening event that marked a significant dual celebration for both Frank Webb Home and its parent organization, the F.W. Webb Company, highlighting their newly established shared footprint in the region.
The sprawling 7,000-square-foot retail showroom is designed to serve a diverse clientele, including homeowners undertaking personal renovations, local business owners, professional interior designers, and commercial contractors. Strategically housed within the same modern facility as F.W. Webb’s wholesale store and warehouse—operations that officially relocated to the site earlier in May—the location creates a seamless, one-stop ecosystem where trade professionals can source heavy-duty infrastructure supplies while their clients browse high-end decorative fixtures just steps away.
Standing as the largest of Frank Webb Home’s more than 50 specialized retail locations spread across the Northeast, the Queensbury showroom sets a new benchmark for the company. Among its standout architectural and design features is the brand’s very first tub filler demonstration trough, a cutting-edge installation that joins a wide array of interactive, hands-on displays throughout the expansive space. These functional setups are specifically engineered to allow customers, designers, and builders to test, experience, and directly compare products side-by-side before making final purchasing decisions.
In addition to these immersive working displays, the comprehensive bath, kitchen, and lighting showroom boasts an extensive inventory of faucets, sinks, freestanding and alcove tubs, advanced showerheads, smart toilets, and architectural lighting fixtures. Sourced from leading industry manufacturers, the product catalog has been carefully curated to provide versatile options capable of accommodating virtually every aesthetic preference and budget constraint, from modest powder room updates to luxury whole-house master suite builds.
Mary Kate Lucas, director of showroom sales at Frank Webb Home, emphasized the strategic philosophy behind the design and customer service model of the new facility during the grand opening festivities.
“At Frank Webb Home, we design showrooms that help our customers make confident decisions as they renovate their homes or build new spaces,” said Lucas, reflecting on the company’s broader mission to demystify the product selection process. “The Queensbury showroom provides a comfortable setting where customers can explore products and receive practical guidance from our knowledgeable consultants on projects ranging from a single tub replacement to new construction.”
Showroom Features
The heart of the Queensbury showroom lies in its extensive collection of working displays, which transform the traditional retail browsing experience into an interactive sensory workshop. Designed to help customers experience product functionality firsthand, the facility features a specially engineered steam room complete with an advanced Mr. Steam shower system, offering visitors a tangible sense of a residential spa environment. Nearby, a fully operational hydrotherapy tub demonstrates modern therapeutic bathing technology in action.
Other prominent working displays integrated into the showroom floor include cutting-edge Brizo digital shower valves, premium Waterstone faucets, and a high-tech TOTO Neorest toilet, allowing prospective buyers to evaluate electronic interfaces, water pressure, and automated functionality prior to installation.
To supplement the live plumbing displays, numerous dedicated aisle kiosks are strategically positioned throughout the retail floor. These digital and physical resource stations provide in-depth, detailed specifications and configuration options about products from premier brands such as Delta, Brizo, and Visual Comfort, ensuring that trade professionals and consumers have access to comprehensive technical data. Furthermore, multiple sophisticated lighting displays—featuring fixtures from Visual Comfort and other top-tier brands—allow visitors to evaluate color temperatures, illumination patterns, and fixture styles to better envision how different lighting schemes will look and perform within various residential architectural contexts.
The retail showroom draws robust operational and logistical support directly from the extensive distribution network of the F.W. Webb Company. As a leading plumbing, heating, cooling, and industrial supplier in the Northeast, F.W. Webb stands as one of the largest and most established plumbing distributors across all of North America, providing the new Queensbury location with an unmatched supply chain backing and inventory depth.
Chad Bliss, general manager of F.W. Webb’s Queensbury operations, pointed to the overwhelmingly positive local reaction the facility has received from the surrounding community and regional building trades since opening its doors.
“The response to the showroom has been extremely positive,” said Bliss, summarizing the early momentum of the multi-faceted facility. “We invite the community to experience Frank Webb Home’s welcoming environment and no-pressure service. Contractors have been enthusiastic about using the showroom as a resource for their projects, and we’re proud to offer a showroom where people can explore options and make informed decisions.”
